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Frequently Asked Questions
What is your shipping Policy?
Here you would want to explain to your customer what to expect with their Prints and Originals. It’s important to clearly write out both so your consumer knows when to expect their art. If you are connected to a print vendor, then their shipping rates will apply for your prints. It is important to include time for production here as well, for example, if you have your production date set out a few days you will want to include those days into the production time. When it comes to your originals, you are able to set up your shipping rates as preferred. You will also want to make it clear that there is a difference between the two!
FREE GROUND SHIPPING
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Standard shipping is free within the continental United States. For shipping outside Continental US, International shipping or expedited requests, please contact us for a quote.
What is your Policy on Returns / Exchanges / Refunds?
Here you will want to explain your policies when it comes to refunds. Most of the print vendors will NOT accept any exchanges or refunds, so it will be up to you if you want to offer this to your customers. We highly recommend including the information about your cancellation policy as well. Remember that your transaction fees are non-refundable, so including a restocking fee for cancellations would ensure that you are not losing money when a customer cancels their order.
EXAMPLE:
Our policy here at [Company Name], we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here [ insert link to contact page] and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
